Privacy Policy
NEXUS Community Systems ("NEXUS", "we", "our", or "us") provides community-management, Discord integration, operational workflow, public-safety roleplay, and related platform services. This policy explains the information NEXUS processes, why it is processed, how it is protected, and the choices available to account holders.
Information NEXUS processes
- Account and contact information: login email, optional profile/contact email, profile display name, biography, language, time zone, and account/member identifiers.
- Linked Discord information: Discord user ID, username/display name, avatar reference, server membership snapshots, server names, roles/permissions, and other Discord data needed for enabled integrations.
- Community and workflow content: information a person submits through tickets, applications, forms, reports, cases, rosters, training, moderation, messages, files, or other community features that a NEXUS tenant enables.
- Security and technical information: session identifiers, authentication method, security-event records, hashed network/device or user-agent fingerprints, sign-in timestamps, app version/build, and mobile notification preferences or device bindings when those features are used.
- Location-derived time zone: when a user explicitly allows location-based time-zone detection, the device coordinates are used to derive the time zone and are not stored by NEXUS; only the resulting time-zone selection is retained.
- Optional live audio and video: when a user chooses to join an authorized Radio talkgroup with a microphone or start a live camera feed, NEXUS requests the applicable browser or device permissions. Live voice/video is transmitted to authorized participants, subject to the selected talkgroup or feed access controls. NEXUS does not automatically archive raw audio/video streams from the live Radio and live camera features; activity, connection, access, classification, and signaling metadata may be logged. Other participants or community services may independently record or retain shared content under their own policies. Users may join Radio in listen-only mode without granting microphone access and may end capture by leaving the session.
How information is used
NEXUS uses information to authenticate users; provide account, community, Discord, FiveM, workflow and administrative functionality; enforce tenant permissions; protect accounts and infrastructure; investigate abuse and security incidents; provide support; maintain auditability and service reliability; and meet applicable legal or operational obligations.
Advertising and tracking
The current NEXUS application does not include third-party advertising SDKs or behavioral advertising trackers. NEXUS does not use account information to serve third-party targeted advertising. Operational audit, security, reliability, and tenant activity records are not advertising tracking.
Sharing and service providers
NEXUS does not sell personal information. Information may be processed by service providers that are necessary to operate features a user or tenant enables, such as hosting/infrastructure services, authentication or email-delivery services, and Discord. Information may also be disclosed when reasonably necessary to protect users or systems, investigate misuse, comply with valid legal process, or complete a business transition subject to appropriate safeguards.
Community-controlled records
A community using NEXUS may create operational records about its members, such as applications, moderation actions, training records, tickets, reports, rosters, or case history. The community may have its own retention obligations and policies. Deleting a NEXUS login account removes the direct NEXUS account identity described below, but it does not automatically erase independently controlled records held by Discord, another service, or a community when those records must be retained for legitimate operational, safety, security, recordkeeping, dispute, or legal purposes. Where practical, NEXUS minimizes or disassociates direct account identity from retained system records.
Retention
Account and profile information is retained while an account is active. Security, audit, backup, transaction, and tenant operational records may be retained longer when necessary for platform integrity, abuse prevention, recovery, disputes, tenant recordkeeping, or legal obligations. NEXUS is designed to minimize direct identifiers in retained security records when an account is deleted.
Account deletion
NEXUS users can initiate permanent account deletion inside the application. Open Account & Security → Security → Permanently delete your Nexus account, complete recent strong authentication, type DELETE, and confirm deletion.
Deletion revokes active NEXUS sessions and removes NEXUS login credentials, account/profile contact content, linked Discord identity, cached Discord server snapshots, OAuth state, MFA secrets and recovery codes, mobile-device bindings, and other direct authentication data. NEXUS retains only limited internal tombstone identifiers and security/audit records when needed for the purposes described above.
Deleting a NEXUS account does not delete a user's Discord account or information controlled independently by Discord, a NEXUS community, Apple, Google, or another service.
Security
NEXUS uses access controls, tenant isolation, encrypted or one-way protected authentication material where appropriate, CSRF protections, session controls, audit logging, rate limits, secure transport, and operational monitoring. No system can guarantee absolute security, so account holders should use unique credentials, enable available MFA, and promptly report suspected unauthorized access.
Children and eligibility
NEXUS is intended for users who are eligible to use the communities and third-party services they connect. Individual NEXUS communities are responsible for establishing and enforcing any age or participation requirements that apply to their services. NEXUS should not be used to intentionally submit information about a child when doing so is prohibited by applicable law or community policy.
Your choices
Account holders can update NEXUS profile fields, manage sessions and MFA, control optional contact visibility, choose whether to grant device location for time-zone detection, and permanently delete their NEXUS account from Account & Security. Community-specific requests concerning records controlled by a NEXUS tenant should also be directed to that community.
Third-party services
Discord, Apple, Google, FiveM/Cfx.re, and other integrations or platforms operate under their own terms and privacy practices. NEXUS does not control data those services collect independently.
Changes to this policy
NEXUS may update this policy as the platform, legal requirements, or data practices change. The effective date above will be updated when a revised policy is published.
Contact and support
Privacy or support questions can be raised through the official NEXUS support channels. Do not post passwords, MFA codes, recovery codes, or other authentication secrets in a support request.